At oms99.com, We always try our level best to make your experience best with us & for the same reason we have a dedicated team of experts who check every single order before its shipment but still in 1% case if you get something wrong then we will do a full refund of your amount based on the conditions listed below:
- You received an expired product;
- You received a damaged item;
- You received the wrong product
- The ordered item is lost or damaged in transit.
Note: If you see that the courier/delivery person is giving you the damaged item, then do not accept the delivery of that product because we do not guarantee any refund or replacement in case if you accept the damaged item.
7.1 We will do refund only if:-
1) Product to be returned is unused & is in its original condition.
2) It’s available with its original price tags, labels, and barcode. In the case of strips, only full unopened strips can be returned.
NOTE: Payment refund will only be made via the original payment method of your order. Please allow approx 2-3 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
7.2 To Request a Refund:-
To request a refund, you need to simply call, email or WhatsApp us your order number or contact number, including the reason why you’re requesting a refund.
Order Cancellation
Here at oms99.com, we totally depend on our vendors for the product arrangement because we do not have any own stock of the products with us. So, if the order cancellation request is received prior to the order being arranged from our vendor, a refund will be made after taking cancellation charge of Rs. 100 or 10%, whichever is higher. We take this cancellation charge as once arranged, vendors do not take these products back at their original purchase cost.
NOTE: Once the order is arranged/shipped there will be no order cancellation.
To Request a Refund/Cancellation
To request a refund, you need to simply call, email or WhatsApp us your order number or contact number, including the reason why you’re requesting a refund.
NOTE:
In case of order cancellation: You will get slightly lesser amount than the amount paid by you & this is because the refund is initiated by the system after adjusting the 1-3% transaction charge in case of order cancellation. We regret the inconvenience caused due to this.
If the payment is made using our default payment gateway, then in that case once we initiate the refund then it will take approx 5-7 working days (except Saturday, Sunday or any public holiday) for the amount credit into his/her account from which the amount was debited.
While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.
Liquid items
We have a dedicated & an experienced team for the safe packing of liquid items & with that to ship those liquid items we have a tie-up with some of the big shipping companies who know how to handle such items very well, but still a 1 % chance is there that your product may get damaged in transit, So in such a case, we accept no liability and no refund will be processed.
Contact Us
If you have any question, issue, a complaint regarding any of our Services, privacy policy, terms & condition or any other information given on our website, please contact our customer service team at mail@oms99.com